Technical Assistance for HRSA Data Warehouse (HDW) Insure Kids Now (IKN) Project

Client:  The Centers for Medicare and Medicaid Services

To improve Medicaid and CHIP beneficiaries’ access to dental providers, the Secretary of Health and Human Services developed a Dental Provider Locator tool on the pre‐existing Insure Kids Now (IKN) website. Data on dental providers are submitted by states and/or their dental care organizations on a quarterly basis. Mission Analytics was contracted by the Centers for Medicare and Medicaid Services (CMS) in partnership with the Health Resources and Services Administration (HRSA) to improve the usability of the IKN Dental Locator. The project entailed conducting webinars with states and developing issue briefs, outlining strategies to improve the accuracy and completeness of the data submitted. In addition, Mission Analytics conducted user testing of the Dental Locator to identify features to improve its user-friendliness. Finally, we provided one-on-one technical assistance to states, responding to ad hoc requests for support and following up with struggling states based on metrics of data quality to trouble shoot and resolve issues.

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